Exchanges & returns
30-Day Money-Back Guarantee
Returns of Incorrect or Defective Items
If you have received incorrect items or if the delivered items are defective, please email us at info@nello-auckland.com to discuss the next steps.
Return Due to Dissatisfaction
If you are not satisfied with the received items, you may return them within 30 days of receipt, provided they are in their original condition and can be resold.
Refund
After the return, you are entitled to a full refund, excluding the cost of return shipping. We cannot refund or exchange items that have been used, opened, or are not in their original condition.
Return Requirements
- Download, Print, and Complete the Return Form: Request the return form using the form below.
- Email the Completed Return Form: Send the completed return form along with a photo of the items to be returned to info@nello-auckland.com for approval.
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Securely Pack the Return: After approval, securely package the return, ensuring it meets all the following conditions:
- Clearly label the outside of your package with “Return.”
- Use an insured track-and-trace service to ensure that your package safely reaches us.
- Send Follow-Up Email: Email your shipping details to info@nello-auckland.com.
Return Address
Include your items and return them to the following address:
Yunling 2F, Building 7, Baicai Science Park,
Niushan Wuling Industrial Zone,
Huijing Road, Dongcheng Street,
Dongguan City, Guangdong Province,
Yunling Warehouse, 15992908542,
Zip: 523000
Return Terms and Policies
- All returned items must be unused, unopened, and in original packaging.
- We do not cover return shipping costs.
- Ensure all returned items are well-packaged to prevent damage during transit.
- All return packages must be sent via a traceable and insured service, as we cannot be responsible for damaged or lost items during the return process.
- Ensure the return form is approved; without approval, your return cannot be processed.
Simple Return in Three Steps
- Request the Return Form: Use the contact form below to request the return form. Provide your order number, email address, and reason for the return.
- Return the Item: Send the item along with the completed return form to the address specified on the return form. Ensure the package is tracked and traced. As the sender, you are responsible, and we want to avoid misunderstandings.
- Receive Refund: Once we receive the package, the purchase amount will be transferred to your bank account within five business days.
CONTACT US
Do you have questions about your return or want to share something with us? We’re happy to help! You can contact us through the following channels:
Email: info@nello-auckland.com