Ordering and delivery

Ordering and Delivery: Simple, Fast, and Hassle-Free

At NELLO AUCKLAND, we’ve created the perfect blend of simplicity and speed to make your shopping experience as easy as possible. Once you’ve found the irresistible product, you can select your desired color and/or size and continue your journey through our store by clicking "Add to Cart." You have the freedom to keep shopping, knowing you can always return to your cart by clicking the cart icon at the top right. Please note that adding items to your cart does not mean they are reserved.

When you’ve finished exploring and are ready to complete your order, navigate to the cart icon at the top right to view your NELLO AUCKLAND items. Here, you can adjust the quantities. Continue by clicking "Proceed to Checkout." You will now reach the payment page, where you can enter all your information in one place.

Note: Once your order is completed, it cannot be changed. Your order will be processed immediately, so you can expect it as soon as possible.

Shipping - Free with Tracking

At NELLO AUCKLAND, we cover the shipping costs so you can enjoy free delivery.* We send all your items with tracking, allowing you to follow your order via our order status page. You will receive a link via email as soon as your order is dispatched. We ask for your patience, as the tracking status may take some time to become available.

Delivery Times - Efficient

At NELLO AUCKLAND, we strive for fast delivery of our products. If you place an order on weekdays before 3:00 PM, we aim to process it the same day. Many of our items are shipped directly from our suppliers, resulting in an average delivery time of 10 - 15 business days.

Customer Service - Always Ready

Your satisfaction is our top priority. For questions about your order, please refer to our FAQ page. If your question isn’t there, don’t hesitate to contact us. We are here to help and aim to provide you with a smooth and satisfying shopping experience.

Thank you for choosing NELLO AUCKLAND. We look forward to providing you with the best possible service and hope you enjoy your unique purchases to the fullest!

*Note: The costs of returning your items are at your own expense.